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The following are results within the Problem Ticket Management category.
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ITIL Now - A Stepped Approach by Numara Software     (WEBINAR)
April 01, 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
  VIEW ABSTRACT | GO TO WEBINAR
Numara® Track-It! 8 Overview Webinar by Numara Software     (WEBINAR)
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
  VIEW ABSTRACT | GO TO WEBINAR
The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company     (VENDOR WHITE PAPER)
April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
  VIEW ABSTRACT | GO TO VENDOR WHITE PAPER
Increased Productivity, Decreased Cost, Happier Employees with HelpDesk Software by TechExcel, Inc. (E-mail this Company)     (CASE STUDY)
April 2006 - (Free Research) Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them to learn any new technical skills.
  VIEW ABSTRACT | GO TO CASE STUDY
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